We may not be able to answer emails about availability and restock please join the email mailing list to be notified and will restocks are made.

 

PREORDERS: pre-order items will be shipped once the pre-order item is available to ship. if there is a delay for whatever reason any pre-order item you will be notified via email regarding the status of your pre-order.

 

Any discount codes must be applied at the time of purchase. discounts will not be applied after order has been completed. if you experience a problem with a discount code please contact us before you place your order Diamondshuntemua@gmail.com

 

SENSITIVE:

PLEASE READ INGREDIENTS BEFORE PURCHASING WE ARE NOT RESPONSIBLE FOR ANY ALLERGIC REACTIONS 

 

SHIPPING:

Please allow 4-14 Days (wholesale items) 

3-7 Days Standard shipping items for processing time not including weekends or holidays. 2-5 day shipping once the package has shipped. Some orders ship faster then others all depending on what was ordered. 

 

WHOLESALE:

 

YOU MUST PICK WHOLESALE SHIPPING FOR WHOLESALE ORDERS!!!

All wholesale orders will shipped priority. If you don’t not pick wholesale shipping for wholesale items an email and invoice will be sent and order WILL NOT SHIP UNTIL INVOICE IS PAID! YOU HAVE 48 hours to pay invoice or order will be canceled with PARTIAL REFUND! We take our time, dedication, Use our supplies resources and package each order with love and free gifts so it only fair that we ONLY send partial refund for unpaid invoices.

 

 

We are not responsible for damages during shipping. Once you have received a tracking number for your order any issues or concerns must be handled through the US Postal Service because your order is now in their possession. You can contact the US Postal Service at www.usps.com or 800-275-8777. If a shipment is showing as delivered with the tracking number you will need to contact your postal office. As that is a delivery issue and we would not be able to correct a delivery issues. Delivery issues including damage items lost/stolen items must be handled through the US Postal Service. 

If products are defective upon arrival please contact us and give us a chance to make it right! You may be asked to take a photo or send Video of product and email to us.

You have 12 hrs to report defective product once you receive it! 

 

An additional shipping charge will be applied to clothing exchanges for the exchange items to be sent back to you which will be sent to you via invoice if you would like to exchange a item within 12 hours of the delivery date the exchange item will depend on availability.

 

Makeup Services:

 

Your appointment will not be not secured until a deposit has been made.

 

Deposit must be paid on this website before you are booked

 

If you can't make it to your appointment, please give at least 48 hour notice in order for your deposit to be credited towards your next service. If you make a same day cancellation, you will not be credited. If you cancel your rescheduled appointment as well, you will have to pay a new deposit. No call/no shows result in an immediate block from books! 

 

Your remaining balance must be paid with CASH or CREDIT CARD (I have a card reader) upon arrival.

I accept all major credit cards/PayPal 

I DO NOT ACCEPT CASH APP

 

TRAVELING OPTIONS:

 

•If you live in the Oxford area I will Travel to you for free!

 

•If you live outside of Oxford it’s a $25 fee for up to 25 miles and $ 3 extra per mile after 25 miles!

 

•Your traveling fee is your deposit fee TRAVELING FEE MUST BE PAID BEFORE YOU ARE BOOKED

 

 

 

   PLEASE NOTE:

Due to COVID we will not accept last minute booking 

All booking/deposit must be done 14 days before services is needed 

 

Any additional payment must be paid via invoice which will be sent from us if additional fees are not paid in 24hours of invoice received your booking will be canceled and you may be charged extra booking fee to rebook all fees must be paid before rebooking 

 

* Extra people who are not being serviced are NOT allowed.

 

* Kids are ONLY welcome if we've discussed it prior to your arrival. (I have kids too I understand)

 

* Please come with groomed brows,clean lips & a clean face that's ready for makeup application. I DO NOT OFFER HAIR REMOVAL SERVICES.

 

* Do not arrive more than 10 mins early. If you are up to 15 mins late, a $10 fee will be applied towards your total. After 30 minutes your appointment will be canceled.

 

* By booking you agree to all of the terms listed 

 

RETURNS:

Due to sanitary reason we are not taking any returns/refunds. No refunds no cancellation on already placed orders no switching/swapping items on complete Orders all sale items are final.

 

In the event that you have received an incorrect item a defective item or a damaged item that was caused On our end please email us within 12 hours. All exchanges are invalid after the 12 hour mark. If you are unable to send the item back in the 12 hour mark you must notify us immediately Before the 12 hour ends.

 

Exchanges: no exchanges on lash/brush purchases unless you have received a damaged or defective lash/brush.. You must contact within 12 hours of receiving your order to fix the issue. if approved you will be eligible to exchange the lash/brush for the same style. only if the lash/brush have not been worn, used, or had glue/makeup applied to them. Worn or  use lashes/brushes will not be considered damaged and is not eligible to be exchange.

Returns for exchanges are only accepted by our approval items sent without our authorization will be refused.

Once the exchange item is received you will be issued a exchange credit towards another purchase exchanges will not be issued as a refund. 

 

CLOTHING:

If you have any issues with defective clothing please contact us prior to wearing/altering any items you have 12 hours to do so contact us by email. Any inquiries about defective items that is more than 12 hours after the delivery would not be considered as an exchange there would be no it’s exceptions to this. WE ONLY EXCHANGE DEFECTIVE CLOTHING! Please include your order number your full name in the email. We will contact you within 24 hours. if the correct information is not in the email We will email you back and you will have 12 hours to send the correct information. If you fail to do so in the correct time frame your exchange will not be Honored. When exchanging defective clothes we suggest that you do not try on any items.

Items with tangs or labels removed would not be eligible for exchange.

If we receive the item that has had any tags or labels removed we will not honor the exchange. 

Please take your time enter your address and email correctly during the checkout

Once you place your order we are not responsible for address changes. Please give correct address.

 

If a package is returned because of wrong address we will contact buyer for correct address and reship order (we know mistakes happen) but if package returns a second time buyer will be responsible for shipping cost

 

Partial refunds:

 

We take our time, dedication, use our resources, and supplies and package each order with love and free gifts so it only fair that we ONLY send partial refund for unpaid invoices.

 

 

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

communication with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools

Wix uses cookies for important reasons, such as:

* To provide a great experience for visitors and customers.

* To identify registered members (users who registered to site).

* To monitor and analyze the performance, operation and effectiveness of Wix's platform.

* To ensure our platform is secure and safe to use. 

 

How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at diamondshuntemua@gmail.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at diamondshuntemua@gmail.com